menu
Product returns at the TIK store are handled in accordance with the consumer protection regulations of Latvia and the European Union, regardless of where in Latvia you are located. If the purchased product doesn't suit you or you've changed your mind about the purchase, you have the right to return it within 14 days of receiving the item.
To arrange a product return, contact us by phone at +371 23770888, by email at tik@tik.lv, or through our contact form — our specialists will explain the exact return terms for your specific order, no matter where you are located in Latvia.
Right of Withdrawal and Return Terms
Under the right of withdrawal regulation, consumers have the right to withdraw from a distance contract within 14 days. There's no penalty fee and no need to explain the reason. The period is counted from the day the product is received. These rights are the same for all customers across Latvia.
For a product return to be accepted, the item must be:
- Unused and undamaged
- In its original packaging, where possible
- With all original labels and accessories
For certain product categories (such as opened consumables or individually ordered items), the right of withdrawal may not apply — please check the current terms with our consultants before placing your order.
Refunds
Once we receive and inspect the returned product, we issue a refund using the same payment method used for the purchase. Refunds are usually processed within 14 days from the moment we receive the returned item or proof that it has been shipped back.
If a special promotional price or a bundled gift offer applied to the product, the refund amount may be recalculated based on the amount actually paid.
Product Return Process, Step by Step
- Contact us by phone or email and provide your order number
- Fill out the withdrawal form (we'll send it upon request)
- Package the item and either mail it from anywhere in Latvia, or bring it in person to our service center at Aleksandra Čaka iela 30, Riga
- Once the product has been inspected, you'll receive your refund within the specified timeframe
Frequently Asked Questions About Product Returns
How long do I have to return a product?
The right of withdrawal is valid for 14 days from the day the product is received — regardless of your location in Latvia.
When will I receive my refund?
Refunds are issued no later than 14 days after we receive the returned product.
Can I return a used product?
Our return terms require that the product be returned unused and undamaged.
Where can I submit a product for return?
You can mail the product from anywhere in Latvia, or bring it in person to our service center at Aleksandra Čaka iela 30, Riga — our customer support will provide exact instructions.
If you have additional questions about product returns, exercising your right of withdrawal, or refund timelines, feel free to contact us — we'll help resolve the matter as quickly as possible, wherever you're located. TIK always aims to make the product return process as simple as possible for customers across Latvia.
